Understanding someone does not mean agreeing with them.

Most conflict runs on interpretation rather than fact. This slows the middle part down so your next response is a choice.

Try this · 4 min

A repair, not a case

The aim is repair, not winning the account of events.

Reflect

Something useful4 MIN READ

Most disagreements are two people waiting to speak rather than two people listening.

If this keeps coming up

If the same argument keeps returning, listening is usually the part that has not changed yet.

4 DAYS

Four days of practising one change in real conversations: understanding fully before responding.