People
How to disagree without turning it into a fight
The short answer
Say back what you think the other person means before you answer it. Most arguments are two people defending points nobody actually made.
Start today
- Try: "So what matters to you here is…"
- Ask one real question before making your case.
- Name the part you agree with out loud.
Sources
Harvard Negotiation Project
Difficult conversations (sample source)
Difficult conversations research
Harvard Negotiation Project
Educational information only.